Shipping Policy

We're not responsible for delays outside our control  

We will contact you with an estimated delivery date, which will typically be approximately 3 working days after Dispatch Confirmation. However, delivery times are not guaranteed.  

Deliveries require a signature and must be received in person at the delivery address stipulated in your order.   

If our supply of the Goods is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@my-peptides.co.uk to end the Contract and receive a refund for any Goods you have paid for in advance, but not received.  

Delivery is complete once the Goods have been delivered to the address for delivery set out in your order. 

You have a legal right to change your mind  

For some of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. 

We honour our legal duty to provide you with Goods that are as described to you on our website and that meet all the requirements imposed by law.  

Perishable Goods are exempt from your usual return or cancellation rights. Due to the perishable nature of some of our products (for example NAD+ vials), you do not have the right to change your mind and request a refund of the Goods once the Dispatch Confirmation has been sent to you. This policy is in line with regulation 28(1)(c) of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.